Refund & Exchange
At Optive Aura, we stand behind the craftsmanship and quality of every product we deliver. If your purchase does not fully meet your expectations, you may request a return within 10 days of delivery.
Returned items must be unused, unworn, and in their original packaging and condition. Once your return is received and inspected, our Client Care Team will notify you regarding approval and the next steps.
Refunds
Upon approval, refunds will be issued to your original method of payment.
You will receive a confirmation once the refund has been processed. Please allow your financial institution a few business days to reflect the amount in your account.
If more than 10 business days have passed since approval and the refund is not visible, we recommend contacting your bank or card provider first. You may also reach out to us at support@optiveaura.com, and our team will assist you promptly.
Exchanges
We are committed to resolving any issues with defective or damaged items.
To initiate an exchange, please contact support@optiveaura.com with your order number and a brief description of the issue. Our team will coordinate a swift replacement or suitable resolution.
Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable, unless the item was received damaged or due to an error on our part.
For guidance regarding return labels or shipping logistics, our Client Care Team is available to assist you at support@optiveaura.com.
Our Commitment
Your satisfaction is central to the Optive Aura experience.
Every return and exchange is handled with precision, care, and professionalism—because delivering clarity and trust is at the core of everything we do.