Refunds

When a refund is approved, it will be issued back to your original payment method. You’ll receive confirmation once the refund has been processed. Please allow a few business days for your bank or card provider to post the amount.
If more than 5 business days have passed since approval and the refund has not appeared, contact your financial institution first—then reach out to us at ecomhouston@gmail.com for assistance.
Exchanges.
If your item arrives damaged, defective, or incorrect, we’ll gladly replace it. To begin an exchange, contact ecomhouston@gmail.com with your order number and a brief description of the issue. Our team will arrange a prompt replacement..
Shipping for Returns.
Customers are responsible for return shipping unless the item arrived damaged or in error..
Return shipments must be sent to the designated return address provided after your request is approved..
Our Promise.
Your satisfaction matters to us. Every return and exchange is handled with care to ensure a smooth and trustworthy experience.